Refund policy
Effective Date: 08 October 2026
Website: https://rhsbgroup.com
Email: admin@rhsbgroup.com
WhatsApp: +60 10-383 0395
Refund, Return & Exchange Policy
Eligible reasons include:
- Wrong item supplied
- Manufacturing defect
- Transit damage
- Significant mismatch from description
Transit damage and missing item claims should be reported within 48 hours. Wrong item and manufacturing defect claims should be reported within 7 calendar days.
Food products cannot be returned after opening unless defective, incorrect, damaged in transit or otherwise required by law.
Customised products are non-returnable after artwork approval or production begins unless there is our error or a manufacturing defect.
Evidence required:
- Order number
- Photos
- Shipping label
- Continuous unboxing video is strongly encouraged and may be required where necessary to verify the claim.
Refund Method
Approved refunds will generally be processed via the original payment method used for the purchase to facilitate accurate financial tracking, fraud prevention, and reconciliation.
Where refunding to the original payment method is not reasonably possible (for example, the payment method is no longer available or supported), RHSB Group may, at its discretion, process the refund via bank transfer or another mutually agreed method after appropriate verification.
Refunds are generally processed within 5–14 business days, depending on the payment provider or financial institution.
Identity Verification
RHSB Group reserves the right to request reasonable identity verification before processing a refund where necessary to:
- Prevent fraud;
- Prevent unauthorized transactions;
- Prevent payment disputes or chargeback abuse;
- Confirm that the refund is issued to the rightful purchaser or an authorized recipient.
Examples of verification may include confirmation of the order number, payment details, proof of identity, or other reasonable information relevant to the transaction.
