FAQ
Frequently asked questions
Answers to help you shop with clarity.
Product details
Does the price cover one stem, bunch, pack or box?
The selling unit differs by item. Read the title, selected variant, product details and pack quantity. If the unit is unclear, ask before ordering.
Are the vase, base or styling accessories in the photo included?
Only items specifically listed as included on the product page are included. Styling photographs may show accessories sold separately.
How do I check size, colour and pack quantity?
Check the selected variant, measurements, images and description on the individual listing. Ask us before ordering if any detail is missing.
Do you offer wholesale, bulk or custom orders?
For quantities or specifications not listed online, send us your product details and request. Availability, price and production arrangements are confirmed individually; no custom service is guaranteed by this page.
Ordering & payment
How can I pay?
The payment methods actually available to your order appear at checkout. Review the options before confirming payment.
Can I change or cancel an order after payment?
Contact us promptly with your order number. We will check its processing status; a change or cancellation is not guaranteed once preparation or dispatch has begun.
Delivery
Where do you deliver?
The store currently has a Malaysia shipping zone. Availability for your address and selected product is checked at checkout; large or long items may need separate arrangements.
How is shipping charged for large, long or fragile items?
The current checkout displays a standard Malaysia rate. This does not guarantee that an oversized item can ship at that price. Contact us before ordering such items; any additional arrangement must be agreed before payment.
Where can I track my order?
Use the order confirmation or shipping notification when available. If tracking has not yet been provided, send us the order number through the contact page.
After delivery
What if an item is damaged, missing, wrong or faulty?
Contact us with your order number and clear photos of the item and packaging. We will review the issue and explain the next step. Keep the packaging while we review it.
How do I request a return or refund?
Contact us with the order number, item and reason. We will review your request and explain the next step. Your applicable consumer rights remain available.
How can I reach customer service?
Use the Contact page to send a message, call +60 4-733 0013 or WhatsApp 010-383 0395 / 019-409 5168.
