Payment Policy

← All policies

Effective Date: 08 October 2026

Orders are processed after payment is successfully received.

Refund Method

Approved refunds will generally be processed via the original payment method used for the purchase to facilitate accurate financial tracking, fraud prevention, and reconciliation.

Where refunding to the original payment method is not reasonably possible (for example, the payment method is no longer available or supported), RHSB Group may, at its discretion, process the refund via bank transfer or another mutually agreed method after appropriate verification.

Refunds are generally processed within 5–14 business days, depending on the payment provider or financial institution.

Identity Verification

RHSB Group reserves the right to request reasonable identity verification before processing a refund where necessary to:

• Prevent fraud;
• Prevent unauthorized transactions;
• Prevent payment disputes or chargeback abuse;
• Confirm that the refund is issued to the rightful purchaser or an authorized recipient.

Examples of verification may include confirmation of the order number, payment details, proof of identity, or other reasonable information relevant to the transaction.

Contact Details

Website: https://rhsbgroup.com
Email: admin@rhsbgroup.com
WhatsApp: +60 10-383 0395